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Kenya’s government first introduced eCitizen in 2014. Since then, it has expanded to be the main online gateway for over 20,000 State services. Citizen Digital goes inside ECS (Electronic Citizen Services) LLC, the consortium of companies that built and now run the platform for an inside story on one of the region’s biggest software-as-a-service (SaaS) solutions and responses to the several concerns around its operation.
Inside eCitizen: The origin, controversies and deals behind Kenya’s government service portal
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