Commission flags over 4,000 complaints against government departments

The Commission on Administrative Justice convened a high-level consultative meeting with agency heads, to address systemic bottlenecks hindering effective public service delivery. Chairperson Charles Dulo says the commission has logged over 4,000 complaints against government departments since January, alongside 500 formal requests for information, signaling widespread public frustration with administrative inertia. The forum sought to forge stronger institutional collaboration, to expedite complaint resolution and enforce compliance with the Access to Information Act. A key focus was on standardizing referral mechanisms and accountability frameworks, to reduce case backlogs and enhance responsiveness. The engagement underscores the commission's push to transform citizen grievances, into actionable reforms within the public sector.