Safaricom completes M-Pesa upgrade, services fully restored

Safaricom has confirmed the full restoration of M-PESA services following a scheduled system upgrade that briefly disrupted operations on Monday, September 22, 2025. In an official statement, the telco assured customers that all services—including money transfers, withdrawals, airtime purchases, and payments—are now fully operational, adding that the upgrade was necessary to enhance security, reliability, and customer experience.