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A day after health cabinet secretary Aden Duale unveiled a sweeping digital transformation of public hospitals under the social health authority, confusion and delays have marred services in several parts of the country. The switch from one-time passwords to full biometric identification was designed to streamline access, eliminate multiple billing, and reduce fraud. But in reality, the rollout has been dogged by technical glitches, particularly in high-tier facilities where the system is being piloted first. Kisii Level 6 hospital suffered long queues and major delays following a system failure, even as other facilities experienced a smoother transition.
SHA biometric glitch sparks chaos in public hospitals
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