The competition authority of Kenya, CAK, is raising the alarm over a 37 percent increase in reported cases of infringement of customer rights from 20 sectors of the economy. According to the regulator, violations from the financial services sector accounted for 61.6 percent of these cases, representing a 32.1 percent increase from the previous year. Complaints against banks accounted for 5 percent of the financial sector cases in the last financial year. Speaking during the launch of the banking customer satisfaction report of 2025, Cak called for transparency in the financial sector to allow customers to make informed decisions.
