KRA launches WhatsApp tax filing with real-time support for taxpayers

Taxpayers can now file their returns through WhatsApp, after the Kenya Revenue Authority launched this new filing solution to simplify compliance and expand the tax base. The service allows users to initiate a conversation on WhatsApp, select the type of return they want to file, and verify their identity using their KRA PIN. Once verified, the system reviews a taxpayer’s filing history, highlights any outstanding obligations, and allows them to complete filing or make payments.