How Ksh.1 billion paid for gov’t services daily is collected on eCitizen

An average of Ksh 1 billion is paid every day for over 22,000 Kenyan government services available on eCitizen, an online portal built in 2014 by the tech start-up Webmasters. Citizen Digital’s Dennis Musau explains the platform’s operations and the repeated accountability concerns the Auditor General has raised about it