Torture at Nyayo House

Thousands of Kenyans continue to agonise as they wait for days and months on end to obtain their passports. The passport application process is proving to be an endless source of pain and a tiring exercise for many Kenyans despite the promise by the government on may this year to unlock the backlog within the immigration department within 21 days. Ben Kirui reports on tales of missed opportunities and postponed plans which are all too common for Kenyans frequenting Nyayo House for the vital travel document.